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Bedrijfsomschrijving
Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).
Functieomschrijving
* Monitoring and management of the order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
* Coordinate actions with other departments, such as logistics and production, to fulfill customer expectations on service (OTIF) and ad hoc assistance.
* Manage accounts assigned by the Plant / Regional Sales and Commercial Manager to maximize sales volume and profitability.
* Handle customer requests appropriately: pricing policy, claims, samples, sketches, specifications, offers, general information, website training...
* Maintain up-to-date customer information in the company's Management System (GPT, SSS, SAP, etc).
* Participate in defining and following up on customer account plans, supporting data collection for these plans.
* Attend meetings with sales representatives, Plant / Regional Sales, and Commercial Managers (Tier 1 meetings).
* Sustain the Group's Management System related to sales and commercial activities (SSS, GPOT, SDS, SDP...).
* Promote the use of web-based ordering by customers.
* Contribute to major customer review meetings.
* Ensure subcontracting processes for goods conversion meet customer needs.
* Participate actively in solving customer service issues and non-conformities.
* Implement working instructions to improve customer service team efficiency.
* Collaborate with Plant management to enhance customer satisfaction.
Functie-eisen
You will enjoy working at Saica if you:
* Care: Are a team-player, support colleagues, and share ideas. Value diversity and inclusivity.
* Value: Maintain high standards, aim for quality and excellent service.
* Challenge: Are self-motivated, open, transparent, and eager to improve and achieve.
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