Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? Informed Recruitment is partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be to support department heads to ensure outstanding customer services are provided to customers and supply chain partners. Responsibilities will include engaging with and supporting members, drafting, sending, tracking, and chasing new membership packs, compiling management, operational, and supply chain reports, identifying potential new members, attending member and operational meetings, spend monitoring, attending conferences and events, drafting social media content, and managing bulk email communications.
Background
Well-trodden paths into this role include Customer Services/Account Management, Office Manager, Property background, and Supply Chain/Merchants experience.
* Customer Services/Account Management: A successful track record as an account management/customer success management/customer service management professional with experience working with procurement frameworks or within the housing or property sectors.
* Office Manager: Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
* Property background: Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development, or Building Safety looking for a new challenge.
* Supply Chain/Merchants: Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, and/or Property services sectors.
Essential Skills
* Self-starter with a positive approach and a background in customer services or account management.
* A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
* The ability to manage multiple tasks concurrently.
* A good understanding of creating value and managing costs.
* The ability to engage with prospective customers at conferences, seminars, and workshops.
* Strong MS Office skills.
Highly Desirable/Will Strengthen Application
* Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
* A base understanding of procurement.
This role is hybrid-based, with some time spent in an office in Birmingham and some time working from home. The organisation offers a very competitive salary, car allowance, life assurance, healthcare, and benefits package with a generous holiday allowance.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
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