CTS is one of the UK's leading providers of construction testing, inspection, consultancy and compliance services. Working across infrastructure, commercial, residential, rail, highways, utilities and environmental projects, we support clients throughout the entire project lifecycle with trusted technical expertise and industry-leading service.
Our nationwide network of UKAS-accredited laboratories delivers a comprehensive range of materials testing services, including soils, aggregates, concrete, bituminous materials and chemical analysis, helping clients ensure quality, compliance and performance at every stage of their projects.
Supported by highly skilled technicians, engineers and consultants, we provide both laboratory and on-site testing, sampling, inspection and investigation services across the UK. With a strong focus on customer service, technical excellence and innovation, we help our clients deliver safer, smarter and more sustainable construction projects.
Key Responsibilities:
Customer Engagement & Growth
· Proactively contact existing and prospective customers via telephone to generate new business opportunities
· Manage and grow a portfolio of named accounts
· Build rapport quickly with customers to understand their requirements and identify sales opportunities
· Identify and pursue new business opportunities through prospecting activities
Lead Generation & Pipeline Development
· Conduct outbound calling campaigns to generate new enquiries and opportunities
· Follow up marketing leads and inbound enquiries in a timely manner
· Promptly follow up all quotes with the customer, handling objections confidently to close the deal.
· Maintain a consistent pipeline of opportunities to support team revenue targets
· Identify opportunities to upsell and cross-sell services
Internal Collaboration
· Collaborate with technical, operational, and commercial teams to align resources and capabilities with customer needs.
· Manage customer issues should they occur; working with operations, technical and quality teams to provide timely resolution
· Contribute to a positive, high-performance team culture within the sales office
Performance & Reporting
· Achieve daily, weekly, and monthly KPIs including revenue, opportunities won, opportunities created, meetings and calls
· Accurately record all customer interactions, opportunities, and activities within CRM
· Maintain high levels of organisation and activity to manage multiple live opportunities
· Participate in team meetings, training, and sales performance reviews
Required Skills:
· Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them
· Self-motivated with a strong desire to succeed in a target-driven sales environment
· Confident and professional telephone manner with excellent communication skills
· Resilient and tenacious; able to handle rejection and remain motivated
· Strong listening skills with the ability to identify customer needs and respond effectively
· Results-driven mindset with a focus on achieving and exceeding KPIs
· Well-organised with the ability to manage multiple tasks and priorities
· Team player who contributes positively to team performance and culture
Desired Experience:
· Previous experience in a sales, telesales, or customer service role
· Experience working in a high-volume outbound calling environment
· Familiarity with CRM systems and sales processes
· Exposure to the infrastructure, construction, or technical services sector (desirable but not essential)