Service Desk Manager / IT Service Desk Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst.
As Service Desk Manager / IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties.
Successful Service Desk Manager / IT Service Desk Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI's & SLAs.
As Service Desk Manager / IT Service Desk Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Manager / IT Service Desk Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of the Service Desk Performance.
Are you a Service Desk Manager / IT Service Desk Manager who brings positivity and leadership through nurturing and supportive ...