Your newpany
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from amercial, manufacturing background, to manage a team of 7.
Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-
1. Assisting with the hiring and training of new customer service employees
2. Coaching and mentoring a team of 7, including conducting 121's
3. Improving and implementing new processes and systems and rolling out to the team
4. Collecting data andpiling reports
5. Assisting with Budget preparation
6. Dealing withplex customer enquiries and escalating if appropriate
7. Identifying opportunities to update or improve customer service procedures
We are looking for excellent customer service management/supervisory skills, along with first-classmunication, organisation and IT skills.
What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.
What you'll get in return
26 days holiday plus stats, free parking, life assurance,pany profit share, free parking and plenty of other superb benefits!