What is the job role?
This role sits within our Customer Service team and will be key to helping us to make a difference for our diverse range of residents and supporting our organisation on its transformation journey.
Customer Services is changing a lot, we’re re-thinking what buildings we provide services from, changing how we physically group services and determining how we need to operate to ensure our residents have a say in what our services look like. Perhaps it would be easier to say that we are re-thinking everything that we do!
You can probably tell that we are on a journey, things are moving quite fast, and it’s an exciting time for us, but there is a lot to do!
If you’re up for a challenge, enjoy the opportunity to experiment to identify the best way to do things, and like the idea of helping us to shape our service offer then we would love to hear from you.
The closing date is midnight on Thursday, 5th March. We’ll shortlist from there, and if you are successful, we’ll invite you to meet with us for an assessment during the week commencing 16th March. There will be some preparation for that, but we’ll talk about it closer to the time.
If you aren’t sure or have some questions, we’d be happy to talk to you. Call us, Deb Turner on or Mandeep Chouhan on for an informal conversation.
Review the Crisis and Resilience Fund
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
Someone who can say “yes” to these questions…
1. Have you had responsibility for large teams (50+ people) in another organisation?
2. Have you driven change and had to consider the resident impact, strategic implications, and the operational detail?
3. Are you someone who is open to understanding the varied lived experiences of our residents?
4. Do you have the energy, enthusiasm, passion, and tenacity to drive cultural change?
5. Do you lead with your heart as well as your head?
Within our team people from minority ethnic backgrounds are currently under-represented across our management team, as a result we would like to encourage people from minority ethnic backgrounds to apply for this post. This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
6. Members of the Armed Forces and veterans
7. Are currently in care or have previously been in care
8. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.