Job Description
Admin Officer
Location: Law Society House, 90-106 Victoria Street, BT1 3GN
Pay: £13.85 per hour
Working Days/Hours: Monday to Friday, 37 hrs per week – 9-5pm for training, once signed off from training flexi as long as logged core hours 10-3pm
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
Duties
* To examine online passport applications to determine nationality and identity, in line with current policy, procedures, and legislation, resolving queries as they arise.
* To provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
* To interact with customers where required to the appropriate standard and in accordance with established policy and procedural instruction.
* To develop and maintain knowledge of legislation, policy, procedure and security guidelines to complete all work in accordance with His Majesty's Passport Office Policy, Procedure and Best Practice guidelines.
* Examine online documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training and His Majesty's Passport Office counter fraud strategy.
Skills
* Knowledge of using IT systems.
* Proven experience in an administrative or secretarial role.
* Good knowledge of data management and record keeping.
* Ability to work efficiently under pressure and meet deadlines.
* Proficiency in MS Office Suite (Word, Excel, Outlook).
Training
No annual leave during training period – 6 weeks.
Clearance level (to be applied for by Brook Street upon a successful application): CTC + Basic DBS
Role Specific Requirements
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that a period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
EEO Statements
Brook Street is proud to support the Armed Forces Covenant and is committed to interviewing all candidates who are veterans or spouses/partners of military personnel, provided they meet the essential criteria for the vacancy. As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview with a Public Sector Resourcing Framework Sourcer.
If there is a high volume of eligible ex‑military candidates or military spouses/partners, we will interview the best candidates from within that group.
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