3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds.
The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada), one of the UK’s largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members. Mantle reimagines the traditional models of defined benefit pensions administration and actuarial valuation software.
The 3173 Culture
Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors.
We are defined by our ethos and by our goal.
Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work.
We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers.
The Role
The role reports to the Business Support Manager and will be aligned to support executive colleagues across our group of businesses and the office management that the role holder is based in. The Business Support team plays a critical role in enabling the smooth and efficient running of the business across multiple locations and trading entities. The team provides structured administrative and coordination support to senior stakeholders, ensuring consistency, efficiency, and effective use of time. As the business grows, there is an increasing focus on delivering support through clear processes, defined service levels, and a more coordinated team approach.
Executive Support & Coordination
Enable executives to use their time effectively by proactively coordinating schedules, priorities, and activities, aligned to their roles within the business as employees, line managers, and executives.
* Provide proactive diary & email management and scheduling aligned to stakeholder level (MD or Director) anticipating and facilitating delivery of business needs identified through emails & diary
* Coordinate meeting arrangements, including logistics, preparation and collation of materials for meetings and key activities
Travel & Logistics
Ensure seamless and efficient travel arrangements through accurate and proactive planning.
* Arrange travel, accommodation, and itineraries in line with company processes
* Communicate plans clearly and resolve issues as they arise
* Collaborate with the wider Business Support team to coordinate travel requirements and requests from all staff across our multiple business ensure consistency of approach and allocation.
Governance, Meetings & Business Support
Support effective decision-making and communication through well‑organised meetings and high‑quality documentation.
* Organise and co‑ordinate boards and senior level meetings, including agendas, papers, and logistics
* Take minutes and track actions between meetings where required in consultation with the executive
* Prepare, format, and proofread documents and presentations to identify any errors or issues early
Stakeholder Management
Deliver a consistent and professional service by managing relationships and expectations effectively.
* Build strong working relationships with Directors and stakeholders
* Act as a key coordination point for administrative support
* Manage expectations and helpfully redirect requests where outside scope
Operations, Approvals & Office Support
If required to support the broader team needs within the business and office you are aligned to ensure smooth operational support by coordinating approvals and supporting office activities where required.
* Coordinate and track document signatories and approvals
* Follow up to ensure timely completion
* Support local office coordination (e.g. meeting rooms, facilities liaison, post handling)
Ways of Working & Team Contribution
Improve efficiency and consistency by adopting structured ways of working and collaborating across the team.
* Follow agreed processes, systems, and templates
* Identify and support improvements to ways of working
* Collaborate across the team, sharing workload and providing cover as required to ensure business continuity
* Working within team SLAs, applying your judgement and escalating where appropriate
Skills & Experience
* Proven experience providing administrative or PA support in a professional services or similar environment
* Experience supporting senior stakeholders, communicating clearly, managing expectations and competing priorities and deadlines
* Strong organisational and coordination skills, with attention to detail and accuracy
* Can take initiative to anticipate needs and resolve issues
* Confident user of Microsoft Office and other business systems
Ways of Working
* Works in a structured and organised way, following agreed processes and systems
* Collaborates effectively with others and contributes to a team‑based approach
* Demonstrates confidence in redirecting requests and working within defined boundaries
* Shows a willingness to learn, develop, and adopt new ways of working
* Responds positively to changing priorities and business needs
* Identifies practical solutions and escalates issues where appropriate
Personal Attributes
* Professional, highly organised, reliable, and approachable
* Calm and resilient under pressure
* Positive and flexible attitude
* Committed to delivering a high standard of work
Location
Belfast or Glasgow
Working Hours
Monday to Friday, 37.5 hours per week with additional hours as and when required.
3173 is an Equal Opportunity Employer.
Applying with a disability or long‑term health condition?
As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long‑term health condition from applying to work with us. As part of this commitment we guarantee to automatically interview anyone with a disability who meets the minimum criteria.
If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially.
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