Job Title: Service Quality Manager
Reports To: Co-Chief Operations Officer / Director of Service Quality
About the Role
We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services.
This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care.
Key Responsibilities
* Monitor, assess, and improve service quality across multiple care settings.
* Ensure compliance with all relevant regulatory requirements, including CQC standards.
* Work collaboratively with managers and operational teams to drive continuous improvement.
* Provide guidance, support, and constructive challenge to teams to maintain high standards.
* Conduct audits, reviews, and inspections to identify areas for development.
* Promote a culture of person-centred care and client satisfaction.
* Support teams in implementing best practices and organisational policies.
Skills and Experience
1. Proven experience in a quali...