Overview:
We are looking for a passionate and results-driven In-store Client Developer & Deputy Store Manager to join our team. A dynamic leader to drive performance on the shopfloor. This role leads by example, inspiring the team to deliver outstanding client experiences and achieve daily results. With a strong presence in-store, the In-store Client Developer supports client development and motivates the team to consistently exceed expectations.
Responsibilities:
* Communicate and storytelling with conviction, you master the ability to listen and ask the right questions.
* Act and think first of the employee and client relationship.
* Empower team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.
* Think innovatively of new ways of creating value and increasing the client experience.
* Support your colleagues to transform each client experience into dreamlike moments for the client by creating a hand-crafted experience.
* Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion.
* Be a liaison, on the sales floor, between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences.
* Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a handcrafted 360° experience for the client.
* Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment.
* Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives.
* Role model best in class sales and self-leadership by playing an active role within your team, and take action to solve problems with positive outcomes.
* Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment.
Qualifications:
Undertake work with a high degree of integrity, leading by example in every situation.
Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow.
Are a powerful communicator, handling your colleagues and clients with personal care and empathy
Are passionate about the client experience with in-depth knowledge of the desires, needs and expectations of clients.