Customer Service Manager
Location: Reading Head Office
Full-Time: 40 Hours Per Week.
Sector: Logistics, Distribution & Supply Chain
Role Summary
We are seeking a dynamic and experienced logistics Customer Service Manager to lead our customer service operations within a fast-paced environment. This role is pivotal in ensuring exceptional service delivery, managing key client relationships, and driving continuous improvement, in our core services of pallet network distribution, dedicated loads, same day and storage & fulfilment.
Key Responsibilities
* Lead, mentor, and develop a high-performing customer service team, fostering a culture of accountability and customer-first thinking.
* Act as the primary point of contact for major clients, ensuring service levels and contractual obligations are consistently met.
* Resolve escalated customer issues with speed and professionalism.
* Monitor and analyze KPIs and service metrics, implementing corrective actions where needed.
* Collaborate with internal departments (Operations, Transport & Commercial) to ensure seamless service delivery.
* Identify and implement process improvements to enhance customer experience and operational efficiency.
* Support the business in identifying growth opportunities and enhancing customer retention.
* Contribute to strategic planning and service innovation initiatives.
Candidate Requirements
* Proven experience in customer service management within logistics, transport, or supply chain.
* Strong leadership and team development skills.
* Excellent communication and stakeholder management abilities.
* Commercial acumen with experience managing KPIs and service performance.
* Knowledge and understanding of WMS & TMS.
* Ability to thrive in a fast-paced environment.
What's On Offer
* Competitive salary to £40,000 per annum.
* Company pension.
* On-site parking and EV charging facilities.
* Career development opportunities within a fast-growing multi-site logistics provider.
If you are passionate about leading a team providing excellence in customer service, we invite you to apply for this opportunity.
Job Type: Full-time
Pay: £36,000.00-£40,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person