Annual wage £15,000.00 Generous Pension Scheme Paid holiday entitlement Team incentives and outings Staff discount on Howdens products Working week Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends. Total hours per week: 40.0 Expected duration 12 Months Possible start date 20 Jun 2024 Date posted 13 Feb 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000230741 Positions 1 available What you will do in your working day Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships within the building trade Maintain up-to-date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both leading banks depots regularly via the telephone and using our customer engagement messaging tool Develop long-term collaborative relationships with customers Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements The training you will be getting Customer Service Practitioner Level 2 - Intermediate Apprenticeship Training provided by an in-house Learning & Development Team Support from an external training provider 15-month programme including a minimum 12-month learning period plus end point assessment Apprentices will be required to have or achieve level 1 English and maths and to have taken Level 2 English and maths tests prior to completion of their Apprenticeship What to expect at the end of your apprenticeship Full-time employment with Howdens. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative, Patience Qualifications GCSE or equivalent English (Grade C/4) Desired GCSE or equivalent Maths (Grade C/4) Desired