Service Desk Manager
6 month contract - (potential to go permanent after)
Day rate - £250 - £300 per day, outside IR35
Location - On site in Portishead
I am currently looking for a Service Desk Manager with an MSP background to join a well established IT services provider on a 6 month contract.
The company caters to diverse needs such as network architecture, endpoint management, cloud migration, and implementing robust security frameworks whilst emphasizing risk management, compliance, and innovation to optimize IT ecosystems for businesses of all sizes, ensuring scalability, security, and efficiency.
Whilst managing the Service Desk team, your responsibilities will include:
* Ensure service delivery aligns to ITIL and business requirements
* Ensure delivery against established KPIs and SLAs
* Incident Management - including customer communication and issue resolution for all incidents, problems and major incidents
* Problem management with proactive identification of trends and root cause analysis
* Ensure appropriate service is delivered at all times, across all business lines and that feedback is sought from key stakeholders to fully assess the service quality.
* Able to work and manage in a high pressure environment
* Understand and have experience working for an MSP
If interested, please share your CV with me and we will arrange a call to discuss further!
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