A private equity-backed technology firm is seeking a Service Desk Manager for Cloudwize to lead service desk operations and enhance SLA performance. This leadership role involves overseeing L1 and L2 engineers, managing ticket flow, and ensuring client satisfaction. The ideal candidate will have over 5 years in MSP service delivery, proven technical capabilities, and experience in leading teams. The position allows for hybrid work, offering flexibility with WFH options 2-3 days a week.
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