Job Title: Business Administrator – Admin & Clerical (Grade 3) Hours: 37 per week Location: Linenhall Street, Belfast (BT2) Department: City & Neighbourhood Services – Support Services Pay Rate: £14.35 per hour Role Overview Reporting to the Senior Business Administrator, you will provide comprehensive admin support to the City Protection Service, supporting projects, systems, and frontline public enquiries. Key Responsibilities General business administration and clerical support ️ Maintain records and databases (manual & computerised) Arrange meetings, take minutes, and follow up actions Compile and analyse service performance data Respond to public enquiries and complaints professionally Draft correspondence, reports, and service documents ️ Support systems development and process improvements Assist with training, mentoring, and checking clerical work Provide cover for Senior Business Administrators when required ✅ Essential Criteria ⏳ Minimum 1 year’s admin experience in a busy office environment Experience using business systems (e.g. CRM, SAP, FLARE or similar) ️ Strong communication and customer service skills Good organisational, IT, and problem-solving abilities Ability to work effectively as part of a team