Job Description
Customer Development Executive – Seafreight
Location: Bradford
Department: Development Team
Employment Type: Full-time
The Opportunity
We are looking for a proactive, commercially minded Customer Development Executive with a strong focus on Import & Export FCL Seafreight. This role is perfect for someone who thrives on building relationships, negotiating with suppliers, and converting opportunities into long-term business.
You’ll play a key part in driving growth by preparing competitive quotations, strengthening customer relationships, and identifying new market opportunities.
Key Responsibilities
Quotation & Pricing
* Prepare accurate and competitive quotations across all transport modes, with a primary focus on FCL Seafreight.
* Ensure all quotation fields are completed, notes are added, and correct terms & conditions are included.
* Liaise with carriers, hauliers, agents, and airlines to negotiate the best possible rates.
* Use available tariffs effectively when creating quotes.
Customer Engagement
* Maintain regular communication with customers during the pricing stage, offering updates, timelines, and industry guidance where needed.
* Make follow-up calls to gather feedback, assess competitiveness, and log outcomes accurately.
* Lead on building and nurturing strong customer relationships across all levels.
* Reconnect with existing customers where activity has decreased.
Business Development
* Follow up warm leads provided by operational teams.
* Develop strong product knowledge to confidently upsell and identify new opportunities.
* Research potential growth areas, market trends, and new opportunities.
* Meet customers via phone, Teams, or in person, in line with performance expectations.
Internal Collaboration & Standards
* Work closely with other Development teams to share insights and maximise procurement advantages.
* Ensure all sales processes and guidelines (GDPR, expenses, gifting policies) are followed.
* Support and mentor new starters joining the Development team.
Skills & Behaviours We’re Looking For
* Strong attention to detail.
* Effective communication and interpersonal skills.
* Confident negotiation abilities.
* Initiative and proactive approach to tasks.
* Drive and resilience in securing and growing business.
* Flexible mindset and willingness to support day-to-day team needs.
* Positive, solutions-focused attitude and eagerness to learn.
If you are interested please apply with an up to date copy of your CV