Senior Quality Manager
We are seeking a Senior Quality Manager to lead and develop our Centre Quality team, ensuring external quality assurance of centres aligns with City & Guilds' processes, regulatory requirements, and Centre Assessment Standards Scrutiny (CASS) strategy. This role will play a crucial part in mitigating risk, delivering an exceptional customer experience, and ensuring valid and reliable learner outcomes.
As a key leader, you will provide direction and support to a high-performing team, manage resources effectively, and foster a culture of continuous improvement and compliance with regulatory standards
You will be working on a hybrid basis with an expectation to be in the office 2 days per week. There will be travel required to attend offices where your team are based. You will need to be within commuting distance of either our Warrington, Wakefield or Burntwood office.
At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.
We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.
We encourage and welcome applications from members of underrepresented communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
Experience
Experienced
Salary
Competitive
Type of role
Permanent
Full-time or part-time
Full-time
Location - Country
UK
Location - City
Burntwood, Wakefield, Warrington
Business Unit
COO
Closing date
11/01/2026
Vacancy ref
8184
Documents
* Role Profile
(PDF, 214.04kb)
About the role
* Build, lead, and inspire a high-performing team to achieve department goals, deliver exceptional service, and meet key SLAs.
* Work with senior leadership to develop and implement the department’s strategy, objectives, and key results.
* Oversee risk management and quality assurance activities to ensure compliance with CASS strategy and regulatory requirements.
* Establish a framework for performance reviews, training, and recognition to nurture a high-performance culture.
* Act as a City & Guilds ambassador with key external stakeholders, including Centres, Ofqual, IFATE, and QW.
* Identify non-compliance issues, conduct risk assessments, and ensure necessary actions are taken to meet regulatory requirements.
* Successfully manage internal and external audits, ensuring compliance and implementing recommendations.
* Set and manage team expenditure to ensure efficient resource allocation.
About you
* Extensive experience in quality assurance of centre assessment, including verification and moderation.
* Proven leadership skills, with experience in managing and developing teams
* Experience in project management and leading teams through change
* Financial acumen with experience in budget management.
* A results-driven mindset with a strong track record of performance improvements.
* Decision-making skills and accountability for outcomes.
* Strong communication skills with the ability to articulate strategy clearly.
Our Story and Mission
To find out more about City & Guilds please click on the following link:
About us | City & Guilds
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.