International Customer Service Manager / Gravesend / Permanent / £50-60,000
Our client is a leading manufacturer and are recruiting for an International Customer Service Manager on a permanent basis. This position has direct responsibility for delivering target driven results and leading their team to deliver excellent customer service and sales support.
Responsibilities:
Lead and motivate UK-based Customer Service team, supporting operations across the UK, Spain, and France with travel on a 4-week rotation.
Own and optimise internal customer service processes, driving efficiencies through automation.
Standardise and document processes across Europe, delivering training and support.
Manage and implement projects to enhance customer experience and drive innovation.
Set daily objectives, team goals, KPIs, and performance metrics.
Identify training needs and coach team members.
Allocate and balance workloads, building cross-functional capabilities.
Investigate and resolve complaints, addressing root causes.
Conduct regular one-to-ones and appraisals.
Act as deputy for the Group Customer Service Manager.
Attend internal and external meetings with colleagues, customers, and suppliers.
Essential Skills:
Multi-lingual in Portuguese, Spanish, French and English
Previous experience in a successful customer service role
Sound knowledge of Microsoft programmes including Outlook, Excel and Word
Team management experience
Experience of setting KPI’s and supporting team performance to high standards.
A target driven attitude an advantage
Ability to plan and prioritise workloads, accordingly, experienced in multi-tasking in a fast-paced environment
Highly effective and clear communicator with active listening skills
Process driven and highly organised
Ability to work in a fast-changing environment
Analytical and data driven with ability to identify root causes and patterns
Experience of conflict management & dispute resolutionPackage:
Competitive Salary
Annual Bonus
25 days holiday plus bank holidays
Contributory pension scheme (company match up to 7%)
Life Assurance 4x basic salary
Lifeworks EAP ad Perks
Free Parking
International Customer Service Manager / Gravesend / Permanent / £50-60,000