Overview
Receptionist (HOT0BWS7) at Hilton St. George’s Park, Newborough Road, Needwood, Burton Upon Trent DE13 9PD. This unique Hilton property is the home of 28 English Football Teams and offers a broad range of services including 228 contemporary bedrooms, The Crossbar, Restaurant, Coffee Lounge, Starbucks, meeting and events space, Spa and fitness facilities, and 13 outdoor football pitches including a Wembley-inspired pitch.
Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members!
Front Office Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
* As a Front Office Receptionist, provide reception services to contribute to an exceptional guest experience from check-in to check-out and complete audits as required.
* Achieve positive outcomes from guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for guests, including check-in/check-out, and complete audit procedures as required.
* Keep the Front Office Manager and Reception Supervisors informed of relevant feedback from guests or other departments.
* Demonstrate a high level of customer service at all times.
* Attend appropriate training courses when required and assist with Night Team training and development efforts.
* Demonstrate knowledge of hotel room categories, rates, packages, promotions, and general product knowledge necessary to perform daily duties.
* Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
* Use correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with hotel policy.
* Comply with hotel security, fire regulations and all health and safety legislation.
* Follow policies and procedures when working with front of house equipment and property management systems.
* Follow company brand standards and assist other departments as necessary.
What are we looking for?
* Previous experience in a customer-focused industry.
* Completed high school certificate or equivalent.
* Positive attitude and good communication skills.
* Commitment to delivering a high level of customer service.
* Excellent grooming standards.
* Ability to work on your own and as part of a team.
* Competent level of IT proficiency.
Benefits include:
* Hourly Rate of £12.39 on a 32 hours a week contract
* Free and healthy meals when on duty
* Personal Development programmes designed to support your career growth
* Corporate Responsibility programmes
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
* High street discounts with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Subsidised Taxi Scheme
* Guest Experience Day after passing probation
* Modern and inclusive Team Member areas
Additional information - Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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