East Suffolk Services Limited, Lowestoft NR32 2EF or Ufford IP13 6ET £44,075 - £48,226 per annum (pro rata for part time staff) 37 hours per week Permanent At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. We’re a new, growing organisation—full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day. This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community. Your role: We’re looking for a Customer Services Manager to join our Development and Change team. In this role, you’ll lead the customer experience and drive service improvements across the organisation. You will oversee a range of initiatives - including customer service operations, digital transformation projects, and service development - ensuring our services are responsive, efficient, and customer-focused. What you will need: To succeed in this role, you’ll need to demonstrate: Proven experience managing diverse customer service teams, with the ability to lead, motivate, and develop staff. Strong interpersonal and communication skills, with the ability to build effective working relationships across all levels. Experience in developing operational or service plans that align with broader business strategies. A track record of using customer data and feedback to inform and drive service improvements. A proactive approach to service transformation and digital delivery. Thinking of joining us? Here’s why you should At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work. We value our staff In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include: A top-tier health and wellbeing package through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs and dentists, plus life insurance. A competitive, matched pension scheme through Royal London. Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling. Learning and development opportunities tailored to your role and personal goals. Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more. A car benefit scheme and cycle to work scheme to support your commute in a way that suits you. Many of our teams work in an agile way, with a mixture of home and office working, depending on operational requirements. If you’d like to discuss how this might work for you in this role, please contact the recruiting manager listed at the end of this advert. For more information For an informal discussion regarding this post, please contact Catie Hodges at Catie.Hodges@eastsuffolkservices.co.uk. Closing date: 11:30 pm, 23 October 2025. Interview date: 3 November 2025 in Ufford How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx/pdf) Step 2 - Complete the Supporting Statement template (docx). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we’re unable to accept applications submitted in other formats. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).