Lead a fast-paced customer service team, driving performance, efficiency, and client success while shaping the future of a growing, customer-focused business. Client Details Are you a dynamic leader who thrives in a fast-paced, high-performance environment? We're looking for a Customer Service Manager to take ownership of a critical function during an exciting period of growth and change. Description This is not your typical customer service management role - it combines people leadership with operational oversight and the opportunity to influence how the business works with some of its most important clients. The right person will bring fresh energy, strong leadership, and a hands-on approach to ensure both the team and the wider business succeed. What you'll be doing: Leading and developing a team that provides essential services to support client-facing operations. Driving improvements in performance, efficiency, and the customer journey. Overseeing key operational functions, ensuring smooth processes and effective delivery. Working closely with senior leaders to align priorities and deliver value for clients. Using insight and reporting to make informed decisions and continuously improve outcomes. Profile What we're looking for: An energetic, positive leader who can motivate teams and embed the right culture. Strong people management experience in a fast-paced, customer-focused environment. Commercia...