Customer Service Manager £40,000 - £45,000 Manufacturing / Engineering industry Huddersfield based - on-siteClient Details Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function Description Provide clear leadership and guidance to the internal Customer Service function Responsibility for Order Management, ensuring the accurately and timely input of customer orders Provide UK & International customer with information on product availability, lead times, and pricing Proactively update customers with any potential changes to their orders Provide support to field sales and account managers around administration, customer support and on-boarding new customers Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction Ensure CRM systems is best utilised to capture customer data Take ownership of any escalated customer issuesProfile Strong people management experience in a similar role or environment Ability to build strong working relationships internally and externally Experience implementing n...