Hospitality Sales Executive
Location: Manchester, Greater Manchester, United Kingdom
Salary: Competitive
Position: Full-Time, Permanent
About Us
Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-starhotel with 250 rooms;and an on-site Caffè Nero.
The venue has played host to some of the world’s biggest sporting events, including six ICC Cricket World Cup fixtures in 2019, Ashes Test Matches and world class concerts. In previous years we havewelcomed performances from Harry Styles, Arctic Monkeys, Foo Fighters and the Red Hot Chilli Peppers and had numerous cricket matches, including England one day internationals and a test match.It’s a unique place to build a career where no two days are ever the same!
Job Purpose
The Hospitality Sales Executive plays a key role within the Sales and Marketing Department, reporting to the Head of Hospitality. This position is responsible for driving and supporting all aspects of hospitality sales while delivering outstanding customer service to clients. The role involves managing inbound and outbound sales activity, maintaining accurate records in the venue’s ticketing and sales databases, and proactively sourcing new business opportunities through networking, research, and social media.
The Hospitality Sales Executive will collaborate closely with departments such as Operations, Finance, Coordination, and Marketing to ensure seamless booking processes, accurate reporting, and excellent client experiences. Success in this role requires strong communication, organizational, and numerical skills, along with a proactive attitude toward achieving and exceeding sales targets and developing new business opportunities for hospitality revenue growth.
Role Specification
Sales
* To answer incoming calls and emails and respond accurately with attention to detail.
* Ensure the sales process is followed for all bookings using the venue’s ticketing system.
* Ensure the sales database is accurate and updated with new booking information and existing customer information.
* Pro-active outbound sales to target audiences of existing data, cold calling and networking of new leads.
* Research, source and create new sales opportunities through social media, networking and data insight to drive maximum revenues for the department
Reporting
* Provide sales/activity reports for Head of Hospitality.
* Providing information to the Operational department.
* Liaise with the Finance department to ensure bookings for invoice are completed accurately.
* Liaise with the Co-ordination and Marketing departments to provide accurate sales numbers and breakdowns.
Customer Service
* Ensure the ticketing system is accurate and invoices are paid off as per instruction from finance department.
* Manage Internal requests, ensuring appropriate sign-off and procedures are followed.
* Provide excellent customer service, ensuring clients have a point of contact for any queries.
General
* Achieve and exceed sales targets and other key performance indicators, including developing new customers and growth of existing client base, for all hospitality ticketing products.
* Develop new business ideas to support future growth for hospitality revenue.
* Support the Co-ordination team subject to workload.
* Support the Ticketing Team subject to workload.
Qualifications/ Experience
* Experience and diplomacy in dealing with the public.
* Excellent communication skills both written and verbal.
* High level of numeracy.
* Computer literate, experience of using Microsoft excel
* Understanding of venue ticketing systems (preferred not essential)
Benefits
* Holiday allowance increasing with service
* 2 x standard Lancashire Cricket season memberships
* Social events throughout the year
* Fitness classes, table tennis club and yoga
* Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
* Optional health cash plan scheme
* Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
* Free parking
* Opportunity for hybrid working (by agreement)
If you are a proactive and detail-oriented individual with a passion for sales and sports, we would love to hear from you. Apply now to join our team at Lancashire Cricket Club!
We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket.
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