Description
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
About AXA
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
Working with our Communication Developers, you'll help create, develop and amend communications and templates. You'll gather business requirements for new communications. You'll manage queries and issues, making simple changes and fixes. Our team uses systems including NEXT, SmartComms, Salesforce Marketing Cloud and Azure Dev Ops, plus some legacy platforms. We'll support you with learning the platforms you haven't used before. This role is a great opportunity for someone looking to build a career in communications development.
Key responsibilities
* Support communication development including configuration, creation and testing.
* Contribute to analysis work for document sets. Develop new documents and amend existing communications and documents.
* Be a key contact point for issues and escalations.
* Offer AXA Health colleagues advice on how their customer communications goals can be achieved.
* Involvement with test processes. Ensure all developments and changes adhere to brand guidelines and regulatory standards.
* Maintain template wording, composition, specifications and logic.
* Build productive cross supplier, departmental and company relationships.
* Mitigate delivery risk across marketing communications and document configuration through scenario planning, risk mitigation and contingency plans.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience
* Experience in a marketing, sales, junior business analysis (BA) or admin role involving CRM systems such as Adobe Campaign, Mailchimp, dotMailer, Salesforce Marketing Cloud, Salesforce Pardot or HubSpot is required.
* Alternatively, you could have experience in a role using a website content management system (CMS) such as Drupal or Optimizely.
* Experience of technical development of documents, customer communications, including processes and fulfilment including NEXT, SmartComms, Salesforce Marketing Cloud and Azure Dev Ops is preferred.
* Pragmatic and logical thinking.
* Organised with a methodical approach.
* Excellent attention to detail.
* Ability to take responsibility, manage workload and meet deadlines.
* Stakeholder management and negotiation skills.
* As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
How to apply
To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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