Job Description We are looking for an HR Administrator to join us on either a permanent or fixed term basis. Reporting to the Head of HR Shared Services, you will provide professional, timely, proactive and accurate HR administration to support the work of the HR Service Centre. You will act as a first point of call for employee queries, working with the wider team to pro-actively provide resolutions. Key responsibilities will include: Acting as the first point of contact for all queries coming into the HR Service Centre ensuring all enquiries are responded too in line with agreed SLAs Completing tasks assigned in the HR Inbox, responding in line with agreed SLAs and allocating to other members of the team, as required Providing advice on policies and procedures to employees and managers Supporting with writing variation, leaver and other HR letters as needed Supporting the wider HR team with administration such as Learning and Development Working in conjunction with Talent Acquisition to ensure a seamless end to end onboarding experience for new hires including running weekly inductions Liaising with Background Check provider to administer checks for candidates and where required, current employees Co-ordination of policies with policy owners ensuring these are renewed within the required time period Assisting with payroll and benefits, including logging and updating accurate and real time updates to HRIS for all employees, processing employee changes in Workday and ensuring the benefits and payroll platforms are updated as required Supporting with writing end to end employment lifecycle processes as well as suggesting ways to make efficiencies and process improvement, ensuring GDPR compliance Working proactively with the team to exceed in the delivery of team and organisational OKRs Working with the wider HR Service Centre team to undertake regular audits in line with the employment lifecycle process Support with HRIS improvements, optimising functionality within the tool to improve employee experience Preparing reports as and when required from HRIS system Support the HR team to deliver excellence in all areas of HR, contributing on ideas, opportunities and blockers Skills and experience required: Previous proven experience working as a HR Administrator is essential with demonstrable experience in a HR Service Centre environment Up to date working knowledge of UK employment legislation and its implications for employers Basic knowledge of payroll and pension legislation Proficient and comfortable using multiple technology platforms, including experience and competency with Excel, Word and Teams Excellent attention to detail Confident communicator at all levels, with a style that is clear, engaging and collaborative Ability to work flexibly in order to meet deadlines Excellent customer service skills with a strong can-do attitude Ability to work closely with HR colleagues to build a strong team ethos and high performing team culture A high degree of resilience with the ability to work and prioritise under pressure Ability to deal confidently and sympathetically with a diverse range of people Ability to work in a fast-paced environment and effectively collaborate across teams Ability to deal sensitively and appropriately with confidential information and maintain confidentiality at all times in line with GDPR legislation Desirable: Level 3 CIPD qualification Experience with Workday