1. Senior Customer Service Manager
2. Wakefield
About Our Client
Page Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the business
Job Description
3. Lead the Customer Service & Order Management teams to deliver world class service to B2B Customer
4. Customer Service - Responsible for after-sales, enquiries, and account management
5. Order Management - order processing, arranging distribution, liaising with production to manage timescales
6. Implement new process and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costs
7. Work closely with other business areas that impact the customer journey including supply chain, production, sales and logistics
8. Ensure forecast is accurate with customer demand
9. Implement a new escalations process
10. Work on SAP ERP Systems
11. Provide and delvier reports to directors focused on customer customer, and order management
12. Provide support to field sales function
13. Work with 3rd party carriers to ensure smooth delivery of customer order in line with contractual agreements
The Successful Applicant
14. Leadership of a Customer Service function previously
15. Experience working in an order management environment
16. Exceptional people leader
17. ERP experience (ideally SAP)
What's on Offer
18. Senior Customer Service Manager
19. £48,000 - £55,000
20. Generous benefits (disclosed on application)
21. Wakefield based