What You’ll Do
* Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
* Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
* Conduct ongoing development conversations and ensure readiness of future leaders
* Ensure all staff follow safety, customer service, and operational standards consistently
* Deliver an Exceptional Customer Experience
* Champion a welcoming, service-oriented environment where every customer feels valued
* Resolve escalated concerns and coach the team on best-in-class customer engagement
* Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
* Oversee Site Operations & Equipment Performance
* Own all daily operational workflow and ensure efficiency, accuracy, and safety
* Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
* Ensure the site consistently meets company standards for quality, cleanliness, and throughput
* Analyze operational metrics and implement improvements to increase performance and reduce downtime
* Drive Sales, Profitability & Business Results
* Set and manage site-level sales, membership, labor, and operational targets
* Lead sales initiatives, promotions, and team-wide upselling behaviors
* Monitor KPIs and adjust staffing, processes, or workflow to achieve results
* Manage site expenses, inventory, and cost controls
* Ensure Safety, Compliance & Brand Standards
* Enforce all health, safety, and environmental protocols
* Ensure adherence to company policies, operating procedures, and quality standards
* Address risks, incidents, or equipment failures promptly and effectively
* Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications
* Strong customer service mindset and excellent communication skills
* Demonstrated leadership, teambuilding, and performance management abilities
* Ability to operate effectively in a fast paced, hands‑on outdoor environment
* Strong problem‑solving and decision‑making skills
* Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)
* Flexible schedule, including weekends and holidays
* Ability to stand for long periods and perform light physical tasks
Preferred Qualifications (but not required!)
* Previous site management or multi‑team leadership experience
* Experience in retail, service, hospitality, or other customer‑facing roles
* Mechanical aptitude for overseeing equipment checks and maintenance
* Experience with sales‑driven environments or membership programs
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