Customer Service Manager
Windows & Doors
Job Title: Customer Service Manager
Windows & Doors
Job reference Number: 158865-5336-25212
Industry Sector: Customer Service, Customer Service Manager, Customer Care, Customer Care ManagerContact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing
Location: Stoke-on-Trent
Remuneration: £38,000 - £43,000
Schedule: 40hr working week (07:30
16:00 or 08:00
16:30 Monday
Friday)
Benefits: Pension, health cash plan, 1x death in service, 22 days annual leave
The role of the Customer Service Manager
Windows & Doors will involve:
Customer Service Manager position dealing with a high end manufactured window and door systems
Manage the customer service and order processing teams with circa 3 direct reports
Offer leadership and actively engage in the development of your team to increase performance, efficiency and succession planning
Oversee all service functions and encourage consistent and effective communication throughout the team
Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments
Assess and manage any service escalations as required
The ideal applicant will be a Customer Service Manager
Windows & Doors with:
Must have extensive experience within a Customer Service Manager position within a manufacturing environment
Sound understanding of order processing
Must have strong people management skills
Outstanding communication skills across all levels
Proficient in data analysis and project management
Ideally will have experience working for a manufacturer
Must be a people person able to maintain relationships, motivate staff and communicate effectively
Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, construction vacancies and specification positions within: Customer Service, Customer Service Manager, Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing
TPBN1_UKTJ