Quality Manager (FM – Hard Services | Healthcare | PFI) Client: ISS | Location: Site-based – Prospect Park Hospital | Salary: up to £70,000 Insight Executive is partnering with ISS to appoint a Quality Manager for a key healthcare site at Prospect Park Hospital. Why ISS ISS is a global facilities and workplace services provider, trusted to run complex, high-compliance environments where service quality, safety and customer experience genuinely matter. This is a business that invests in standards, systems and people – and gives you the platform to make quality work properly (not just “tick-box” quality). The opportunity This is a front-line FM Quality role on a live healthcare site, sitting on site with the client. The client knows exactly what they need, is highly engaged, and expects a Quality lead who understands the realities of delivering Hard Services in a regulated environment — ideally with PFI contract exposure. You’ll be the go-to Quality lead for the FM service, driving compliance, continuous improvement, audits, reporting and performance across the contract. What you’ll be doing * Owning and improving the Quality Management System across the Hard FM service * Leading audits, inspections and compliance activity (internal, client and external) * Managing non-conformances, corrective/preventative actions and root-cause investigations * Producing clear, credible quality reporting and performance insights * Supporting operational teams to embed quality into day-to-day delivery * Working closely with the on-site client team to align expectations, standards and outcomes What we’re looking for (essentials) We’re holding out for someone with credible FM Quality experience who can operate confidently in a healthcare setting. * Quality management experience within Facilities Management * Strong Hard Services knowledge (essential) * Healthcare FM experience (essential) * Recognised ISO 9001 Internal Auditor qualification (or working towards) (essential) * Able to work closely with a well-informed, hands-on client team Strong advantage: * Exposure to PFI contracts Interested? To apply or have a confidential chat, contact Mike Kennedy, Principal Consultant at Insight Executive If you’re an FM Quality professional with Hard Services and healthcare experience (and ISO 9001 internal audit capability), this is a high-impact role on a site where quality genuinely matters