IT Group Service Desk Manager We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk, within a 3-Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team of Team Leads and Analysts Own Major Incident Management, acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy, KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge management Manage budgets for service improvements, tooling and refresh cycles Ensure SOx compliance and operational control What You'll Bring Proven experience leading a large IT Service Desk in a medium-large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management / ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong prioritisation skills Experience influencing senior stakeholders across the business Willingness to travel in line with business needs Desirable: ITIL qualification IT or Project Management qualification Experience driving ITSM automation and service transformation Full UK driving licence The company Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets. Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products. Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.