Job Overview
Are you an experienced administrator who thrives on providing a high-quality service to customers? If you are, this is an exciting time to join our HR department as we are growing and investing in our team including the administrative team.
You will provide a broad range of administrative support to the HR Operations Department and the Employee Relations Team. You will be answering queries from staff either in person or by phone and email, supporting the management of generic e‑mails; diary management such as the arrangements for panels to hear, for example, sickness or disciplinary cases and face‑to‑face and online training sessions.
Your administration skills will support technological advances for the team, utilising resources such as Share Point, Teams, Excel etc.
We will train you to give general HR guidance to managers, staff and customers, so this role could be good for administrators who have an interest in developing their career within the HR field. This role is key as very often you will be the first point of contact that staff have with the department. You will be a team player, have excellent planning and organisational skills, be proactive, have excellent communication, IT and customer service skills and be able to work accurately under pressure. You will be part of a friendly Employee Relations team and will be mostly based at Poole Hospital with the occasional need to travel to our office in Bournemouth to provide cover.
Responsibilities
* Provide day‑to‑day administrative support to the ER team, including case tracking, diary management, printing, writing agendas, arranging specific meetings and minute‑taking.
* Prepare and collate hearing packs as required.
* Prepare and maintain accurate records and documentation for ER cases including disciplinary, grievance, sickness absence, and capability cases.
* Employ sound working knowledge of software packages, specifically Microsoft Office (predominantly Word, Excel, and Outlook) and be proficient in using Microsoft Teams.
* Coordinate and arrange hearings, meetings, and case conferences, including room bookings and distribution of agendas/papers.
* Liaise with managers, staff, and trade union representatives to ensure effective communication and scheduling of ER activities.
* Ensure timely data input and updates on HR systems (e.g. ESR, employee relations logs, and case trackers).
* Maintain confidentiality and data security in handling sensitive case information and personnel records.
* Support the production of management information reports and data summaries for ER case trends and performance indicators.
* Assist in updating ER policy documents, templates, and toolkits in line with NHS standards and legislation.
* Maintain the HR Operations and Job Evaluation inboxes, ensuring effective resolution of JE requests and response to queries, and support the JE process ensuring timely escalations to designated ER Advisor where appropriate.
* Serve as a point of contact for HR‑related inquiries, providing timely and accurate information to employees and managers.
Additional Information
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service‑specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
For UHD employees, this fixed‑term post will be offered as a secondment in line with the Trust’s Secondment Policy. Please speak with your line manager before applying.
This advert closes on Friday 10 Apr 2026.
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