Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
We are currently seeking a full-time passionate and driven Senior Sales Executive to join our beautiful Selfridges concession in London, to develop client relationships and to become a specialist in Dior couture.
In this role, you are responsible for implementing clientelling strategies, developing and retaining clients, and delivering the best in-store experience during the one-to-one appointments.
Job responsibilities
* To greet, serve and advise customers giving the highest standard of customer service at all times.
* Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
* To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
* Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
* To deal effectively with customer complaints by liaising with the line manager when necessary.
* Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
* Maintain Client recruitment and development.
* Ensure sales generated by OTO.
* Follow all stock management procedures.
* Support the team to maintain the highest standards of housekeeping and display within the department.
* To be conversant with selling systems, cash and credit and exchange procedures.
* To maintain the highest standards of housekeeping and retail standards within the store.
* Take all actions necessary to maximise security and prevent theft of product.
* To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
* Participate in team meetings and make a positive contribution.
* To carry out any additional duties as directed by the management team.
* Being on shop floor and assessing potential clients.
* Building relationship with peer and clients.
Profile
* Strong knowledge of Women's Ready-To-Wear, Fine Jewelry, Accessories and Leather Goods.
* Previous experience within luxury fashion.
* Excellent communication and relationship building skills.
* Ability to build long-term relationships with clients.
* A passion for Christian Dior and our collections.
* Strong knowledge of fashion and trends.
* Positivity.
* Team player.
* Contribution to the business performance.
* Exceed customer service.
* Clientelling.
* Self confidence.
Additional information
* Please note: Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility and have the right to work in the UK.
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