Job Title:
SolarWinds Developer (L3 / SME)
Experience:
8+ Years
Shift:
UK Working Hours (Night Shift – India)
Location:
India (Remote / Hybrid / Onsite – as applicable)
Domain:
Network & Infrastructure Monitoring / Observability
Role Overview
We are seeking an experienced
SolarWinds Developer / SME
to design, customize, and support enterprise-scale monitoring solutions using the
SolarWinds Orion Platform
. The role involves
advanced customization, automation, integration, and L3-level troubleshooting
, while providing support aligned to
UK business hours
.
The engineer will work closely with
NOC, Network, Security, and Application teams
to ensure proactive monitoring, high availability, and SLA adherence.
Key Responsibilities
SolarWinds Development & Customization
* Design, develop, and maintain SolarWinds solutions using the Orion Platform.
* Develop and customize:
* Custom Pollers
* Alerts and Alert Actions
* Dashboards, Widgets, and Views
* Reports (SWQL-based)
* Create advanced SWQL queries for custom reporting and performance analytics.
Monitoring & Observability
* Implement and support monitoring for:
* Network devices (Routers, Switches, Firewalls)
* Servers (Windows/Linux)
* Applications, databases, and cloud workloads
* Tune thresholds, suppress noise, and implement alert correlation to reduce false positives.
* Ensure proactive detection of performance degradation and service-impacting events.
Integration & Automation
* Integrate SolarWinds with:
* ITSM tools (ServiceNow, Remedy, Jira)
* SIEM platforms
* Email, ticketing, and webhook-based notification systems
* Automate routine monitoring tasks using:
* PowerShell
* Python
* REST APIs
* Support CI/CD-driven monitoring enhancements where applicable.
L3 Support & Incident Management
* Provide L3-level escalation support for SolarWinds-related issues.
* Perform root cause analysis for monitoring failures, data gaps, polling issues, and performance anomalies.
* Support platform upgrades, hotfixes, and patching activities.
* Maintain high availability, backups, and disaster recovery for SolarWinds environments.
Platform Administration & Optimization
* Manage SolarWinds components including:
* NPM, SAM, NTA, DPA, VMAN, IPAM, UDT (as applicable)
* Optimize polling engines, databases, and platform performance.
* Troubleshoot SQL Server backend issues related to SolarWinds databases.
Documentation & Knowledge Management
* Create and maintain:
* Design documents
* SOPs and runbooks
* Known error databases and troubleshooting guides
* Provide mentoring and technical guidance to L1/L2 monitoring teams.
Mandatory Technical Skills
SolarWinds Expertise
* Strong hands-on experience with:
* SolarWinds Orion Platform
* NPM, SAM, NTA, IPAM, DPA (any combination)
* Expertise in:
* Custom Pollers
* SWQL
* Advanced Alerts & Dashboards
* Performance tuning and capacity planning
Scripting & Automation
* Proficiency in PowerShell and/or Python
* Experience working with SolarWinds REST APIs
Infrastructure & Networking
* Strong understanding of:
* TCP/IP, SNMP, WMI
* Network devices (Cisco, Juniper, Palo Alto, etc.)
* Windows & Linux systems
Database & OS
* Good knowledge of Microsoft SQL Server (SolarWinds backend)
* Working knowledge of Windows Server administration
Preferred / Good-to-Have Skills
* Experience supporting UK or European customers
* Exposure to:
* Cloud monitoring (AWS, Azure, GCP)
* ITIL processes (Incident, Problem, Change)
* SIEM and log management tools
* SolarWinds certifications (SCP, SAM, NPM) – Added Advantage
Soft Skills & Behavioral Competencies
* Excellent written and verbal communication skills
* Ability to work independently during night shifts
* Strong analytical and problem-solving skills
* Customer-focused approach with ownership mindset
* Ability to handle high-pressure production incidents
Education
* Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience
Working Conditions
* UK Working Hours (Night Shift – India)
* On-call support may be required during critical incidents or maintenance windows
Skills: developer,automation,solarwinds,design,npm,databases,management,advanced