£25,000-£26,000 per annum, full time, permanent
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Monday to Thursday 08.00 to 16.30, and Friday 08.00 to 15.30, can be flexible.
Thornaby, Stockton on Tees
Pipe Equipment Specialists Ltd. (PESL) is a major supplier and hirer of equipment to the world wide pipe and cable laying market particularly for the installation and renovation of distribution pipes by trenchless techniques. Around 50% of the companys sales are outside of the UK.
With the backing of our global parent company, Indutrade AB, and with the acquisition of ALH Systems and Flowstop Limited. The ALH Group work together to benefit all three companies to continue further development and expansion.
The Role
The Internal Sales role will be responsible for the whole customer services and sales process for Pipe Equipment Specialists in order to capitalise on customer relationships, identifying new sales opportunities, and following up leads whilst maximising the potential for growth.
In this position you will be inputting daily orders and maintaining our sales records via our Sage 200c system. Regularly engaging with our customers and internal stakeholders, you will be expected to forge strong working relationships with all key accounts as well as the operations and logistics team to manage the customers expectations around product availability and delivery schedules.
Key Responsibilities
Ensure the service provided to all customers is to a high standard
Oversee the day-to-day processing and running of external orders and enquiries from our global customer base, including logging enquiries, updating, amending, managing entries to reflect current status
Liaise with operations and logistics to ensure all orders are delivered on schedule
Supporting the Operations Director with identifying further development opportunities and our overall marketing plan, to develop the customer base and support ongoing sales strategies
Manage a customer portfolio in an ever-changing environment, with a focus on cross selling the whole range of The ALH Group of products and services whilst ensuring customer feedback is sought and captured on a timely basis
Liaise with the wider Sales Team and the Senior Management Team to maintain an up-to-date status of customer issues
Act as an ambassador of the company and advocating the customer within our organisation
Keeping up to date with product and service information
Career and growth opportunities available for this role. We anticipate that this role would naturally lead into the following areas within the business:
Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis
Researching for new leads and supporting the wider sales team as part of the business strategic growth
Visiting customers as and when appropriate
Participate in company exhibitions, customer events etc
Person Specification
The ideal candidate should have a range of skills and qualifications to perform the above duties effectively. These skills and qualifications include:
Strong administrative, communicative and customer service skill selling into utility or a similar industry.
Experience using internal CRM system.
Excellent IT Skills, including MS Excel, Word, PowerPoint, and Teams
Self-motivated and ambitious with high standards
Team player that can help motivate and inspire work colleagues to deliver the same standards, and instil a desire to achieve Company objectives
Liaising and booking carrier collections and deliveries as well as familiarity with Export paperwork requirements (FOB, DDP, INCO, etc.) would be an advantage, however full training will be provided.
You should also possess the desire to further develop knowledge and skills over time, to be able to take on additional responsibilities from the Operations Director and Sales Team.
Benefits
As well as offering a competitive salary, this role also offers a range of guaranteed benefits:
25 days holiday, plus 8 bank holidays
1 days paid leave for a day within the week your birthday falls
Company Pension Scheme
Healthcare Scheme
Long Service Award Scheme
Company Sick Pay Scheme
Employee Assistance Programme
Additional Information
Note this role is primarily internally based within the office environment, however flexibility is essential as it is envisaged that the role longer term may include occasional customer facing visits at 3rd party premises.
Pipe Equipment Specialists Ltd are keen to promote excellent teamwork by employing people who have a positive (can do) attitude, and who are prepared to learn a number of areas to enable them to work across various areas within the business. Individuals are employed and trained to be multi-functional and to be capable of carrying out numerous functions should this be required when a fellow member of staff is absent.
We encourage our employees to develop their skills to meet the demands of an ever-changing work environment, providing them with opportunities, such as training and other development opportunities, to achieve personal and professional goals that will make them a valued contributor throughout their career.
The ultimate goal is to provide a service to all our customers that exceed expectations, while at the same time continuously improving efficiencies.
All members of staff have a general responsibility towards their own safety, the safety of other members of staff and any other third parties. This is not limited to the legal obligations but also the Indutrade Code of Conduct and the management control systems relating to quality and the environment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
Additional leave
Company events
Company pension
Health & wellbeing programme
On-site parking
Sick pay
Schedule:
8 hour shift
Monday to Friday
No weekends
Work Location: In person
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