About LCM Environmental
For over 35 years, LCM Environmental has been nationally recognised as a leader in Fuel Management Compliance, Infrastructure and Environmental Services across the Downstream Fuel sector.
Covering the entirety of the UK, and with European capabilities, LCM is on a continuous mission to revolutionise the landscape of the Fuel Management sector in terms of innovation, technology and benchmarking of standards across planning, safety & performance.
LCM's strategy to distinguish itself as the elite industry specialist, has been highlighted via significant investment in its people, training, equipment and business acquisition, further developing its service spectrum to an extensive client portfolio.
In addition, LCM Environmental proudly hold ISO 9001 (currently working towards ISO 14001 & ISO and multiple other accreditations which are passionately abided by to allow every member of staff to work with the upmost integrity, safe in the knowledge that the work we are doing is planned, executed and reviewed to exceptional standards.
The wide and varied range of service provided by LCM Environmental has enabled us to showcase our adaptability to provide improved reliability, a customer focused service and a team of Engineers working with confidence, knowing that on-site & cross-divisional teamwork will support LCM Environmental's ambitious, but achievable, growth targets for 2025/26 and beyond.
At LCM Environmental, we pride ourselves on delivering exceptional service across the fuel and environmental services sector. We're a forward-thinking, people-first business that values integrity, teamwork, and continuous improvement. Our Sales Team plays a pivotal role in driving growth and building lasting relationships with our customers, and we're now looking for a passionate and proactive Telesales Executive to join us.
The Role
As a Telesales Executive, you'll be based at our Padiham office, working closely with colleagues across Sales, Projects, and Marketing. You'll be responsible for engaging with both new and existing customers, identifying opportunities, and helping them access the full range of services and solutions LCM offers.
This role is ideal for someone who thrives on building rapport over the phone, enjoys the challenge of cold calling, and is motivated by targets and results. You'll be supported by a knowledgeable team and given the tools and training to succeed.
Key Responsibilities
Sales & Customer Engagement
* Proactively make outbound calls to prospective customers using a designated call list, online research tools and self-generate leads.
* Confidently handle inbound sales enquiries, distributing them to the relevant project manager and where possible converting to opportunities.
* Cross-sell and upsell products and services to maximise customer value and satisfaction.
* Build strong, long-term relationships with clients, becoming a trusted point of contact.
Account Management & Collaboration
* Manage and nurture existing accounts, identifying new sales opportunities within them.
* Work closely with Project Planners and Project Managers to support the quoting process for larger projects.
* Collaborate with the Marketing Team to follow up on campaign leads and set appointments for relevant staff.
CRM & Quotation Accuracy
* Prepare accurate quotations using our CRM system, ensuring:
* All company and contact details are correct
* Customer purchase orders are received and logged
* Pricing reflects the latest system price list
* Credit checks and new customer onboarding procedures are followed
Lead Generation & Market Development
* Generate new leads under the guidance of your line manager, using a mix of data sources and research.
* Identify and research potential clients and market sectors to expand our reach.
* Participate in trade shows, conferences, and community events to promote LCM and build brand awareness.
Customer Service & Problem Solving
* Investigate and resolve customer service issues, ensuring a positive experience and maintaining our reputation for excellence.
* Provide feedback to internal teams to help improve processes and customer satisfaction.
What We're Looking For
Essential Skills & Experience
* Minimum 1 year of experience in telesales or B2B sales
* Preferable background in fuel or electrical sales
* Proven ability to build rapport and close sales over the phone
* Strong communication and interpersonal skills
* Comfortable with cold calling and lead generation
* Analytical mindset with attention to detail
* Experience in the fuel industry is highly desirable
Personal Attributes
* Self-motivated and target-driven
* Eager to learn and grow within a supportive team
* Professional, positive, and customer-focused
* Able to work independently and as part of a team
Language Requirements
* Fluent in English (required)
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Work from home
Experience:
* Tele Sales: 1 year (required)
* B2B sales: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person