More About The Role We Make Morrisons… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. In this role, you will lead a team of Customer Assistants who primarily work on checkouts and the kiosk. Reporting into the Store Manager, you will also: * Lead the team to the very best standard and strive to ensure the best shopping experience for every customer who walks into our store * Plan and organise current promotions or in-store events * Listen and respond to our customers feedback and react accordingly * Ensure market leading availability across the store * Work with the other Managers in store to lead a supportive and performance driven department * Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations * Deliver training to ensure team have the capabili...