Length of employment: Job Summary: Are you an experienced Senior Infrastructure Engineer who can help build, administer, support and maintain IT solutions so that DWP can deliver high quality public services? You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for ensuring the development meets standards and requirements within ServiceNow across multiple feature teams, acting as an initial point of contact for technical guidance within the team(s). Our product delivery unit is driven by the desire to enable our colleague's interactions with the digital environment to be as seamless and painless as possible, and act as an enabler to the Department's primary purpose of supporting 20 million people every day to help them to find work and save for their future. The platform currently supports circa 120,000 colleagues across the multiple ServiceNow modules and applications, exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Job Description: As a Senior ServiceNow Developer (G7) you will be responsible for ensuring development within the feature team(s) in your remit, meets both the stated requirements and the acceptable standards defined within the Delivery Unit. You will provide technical guidance and escalation for developers and other members of the feature team(s). You will work within, and contribute to, the overall ServiceNow Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to colleagues and projects ensuring definition and delivery of requisite functional requirements in line with our current roadmap. You will be responsible for ensuring performant and secure configuration of the products within your feature team(s). As a Senior ServiceNow Developer you will be responsible for ensuring the following activities are carried out: Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap. Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales. Manage the technical progression of more junior developers within your reporting line. Perform technical reviews of other developers work and provide any required guidance. Line management of other developers Creating and maintaining documentation. Working to the Delivery Manager you will be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities. Provide a technical steer and assessment of initiatives that enhance the ServiceNow offering within the department, whilst also ensuring the stability and integrity of the system performance, alongside accessibility and security compliance. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is from £55,557 to £68,517. The maximum salary for the grade is £66,058, however a Digital Allowance of up to £2,459 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Lead criterion: You must be a ServiceNow Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work in a fact-paced environment either as part of a team or under their own initiative Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable. Strong working knowledge and practical experience of IT methodologies such as Agile Influential and able to demonstrate experience of effectively communicating at different levels to various technical and non-technical audiences. An initial sift will be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift. If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk. Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria. 3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification. An initial sift will be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift. The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your employment and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective. Stage 2: Interview If you're successful at sift stage, you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria. You will be asked to do a short test (10 minutes) on a series of technical questions, based on the fundamentals of the ServiceNow platform. Interviews will take place from mid July 2024 onwards. Interview dates to be confirmed. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. Security Clearance Requirement For further information on National Security Vetting please visit the Demystifying Vetting website. You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. Further information Find out more about Working for DWP A reserve list may be held for a perio d of 6 mon ths from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. Feedback