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Customer service manager

Sheffield
Elevation Recruitment - Engineering And Manufactur
Customer service manager
£45,000 - £65,000 a year
Posted: 2 October
Offer description

Customer Service Manager

Location:
Sheffield

Salary:
£45,000 – £55, % KPI-based bonus

Benefits:
Pension, on-site gym, travel to trade shows in Europe and the USA

We're recruiting for a leading manufacturing and engineering business in Sheffield, currently on an exciting cultural journey. They're looking for a
Customer Service Manager
to lead a team of 5, improve processes, and enhance the customer experience for UK and international B2B customers.

Key Responsibilities:

* Lead, mentor, and develop the customer service team
* Drive order book improvements and OTIF performance
* Oversee UK and export order processing (60% export)
* Troubleshoot system issues and streamline processes
* Implement customer surveys and ensure proactive communication
* Represent the business at trade shows in Europe and the USA

About You:

* Experience in customer service or journey management, ideally in manufacturing/engineering
* Export experience and international customer management
* Hands-on leader with strategic focus and process improvement skills
* ERP experience (Oracle NetSuite advantageous)

Benefits:
Competitive salary, bonus, pension, gym, travel, and a supportive, people-focused culture.

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