Position
Senior Sales Executive – Selfridges (Full-time) at Christian Dior Couture
Job responsibilities
* To greet, serve and advise customers giving the highest standard of customer service at all times.
* Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
* To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
* Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
* To deal effectively with customer complaints by liaising with the line manager when necessary.
* Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
* Follow all stock management procedures.
* Support the team to maintain the highest standards of housekeeping and display within the department.
* To be conversant with selling systems, cash and credit and exchange procedures.
* To maintain the highest standards of housekeeping and retail standards within the store.
* Take all actions necessary to maximise security and prevent theft of product.
* To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
* Participate in team meetings and make a positive contribution.
* To carry out any additional duties as directed by the management team.
The Ideal Candidate
* Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis)
* Have a minimum of 3 years luxury retail service
* Be confident to develop and maintain strong relationships to ensure each customer receives a consistent and professional service throughout
* Continuously maintain high standards, driven to succeed and motivated to achieve personal and team goals
* Have a genuine passion for Dior and an interest in the luxury retail and the fashion industry
* Be able to work alone as well as part of a team
* Be able to work under pressure in a fast paced environment
* Fluency in a second language (preferred)
Additional information
* Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis, Selfridges opening/closing hours)
* To start by Mid November 2025
Seniority level
Associate
Employment type
Full-time
Job function
Training, Management, and Customer Service
Industries
Retail Luxury Goods and Jewelry
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