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At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and coffee, and putting our employees and customers at the heart of everything we do. We are currently recruiting for a Catering Manager at a prestigious workplace site in Bristol.
Location: BS1 5LF
Rate of pay: £36,500 per annum
Working pattern: 40 hours per week, 7am - 3.30pm Monday - Friday
About The Role:
Our QSD concept aims to bring the High Street feel into the workplace with fresh daily meals that are nutritional, well-balanced, and enjoyed in a fast-paced environment. Gather & Gather also offers weekly hot counter “Pop Ups” with dishes from our Pizza station, along with baked goods and daily office hospitality menus.
As our Catering Manager, you should have a strong chef background combined with a passion for FOH customer service. You will be hands-on, leading from the front, driving standards & customer experience. Ensuring your Head Chef and team use the freshest, seasonal ingredients to create daily menus. You will ensure every cup of coffee is extracted perfectly, baked goods and displays are presented to the highest standard, and customers are at the center of everything. You will demonstrate strong coaching skills to develop your team, build client & customer relationships, and oversee financials to meet business targets and budgets.
Key responsibilities:
Food and Service Development
* Ensure client expectations of food and service are consistently met and aligned with the CH&CO brand.
* Set clear standards for staff regarding food and service quality.
* Review and improve service and food offerings regularly, providing feedback and implementing changes as needed.
Relationship Management
* Act as the first point of contact for client comments and concerns, taking appropriate action.
* Gather and utilize customer feedback to enhance the offering.
Finance
* Achieve financial targets in line with the client and budget.
* Identify and implement strategies to address shortfalls.
* Maximize income through effective purchasing, marketing, and revenue/waste management.
Managing/Developing a Team
* Conduct performance management and appraisals for FOH staff and the Head Chef.
* Provide induction, skills training, and ongoing development to ensure service quality.
* Identify training needs and coordinate with CH&CO to meet them.
Health & Safety
* Stay updated with COSHH and HACCP procedures.
Most importantly, take pride in your work and enjoy what you do!
What's in it for you?
Working with Gather & Gather offers many benefits, including:
* Personal development and training opportunities
* Private medical insurance
* Eye care
* A comprehensive wellbeing strategy, including Employee Assistance Programme and salary finance
* Family-friendly support
* Regular social events and engagement with leadership
* Professional subscriptions
* Recognition schemes and awards
* Long service awards
* Discount vouchers for high street brands
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