HR Officer Contract: Healthcare Location: Derby, DE22 3NE (Royal Derby Hospital) Hours of work: 37.5 Contract Type: Permanent We are seeking an experienced and confident HR Officer to support the Key Account Director in delivering hands-on, business-focused HR guidance across a diverse workforce of 850 placemakers. This role plays a central part in promoting positive employee engagement and wellbeing while ensuring managers and staff receive timely, practical support on a high volume of employee relations (ER) issues. Working within a complex environment of dual ISS and NHS policies, you will help drive high standards of people performance and uphold company values across the site. Job Description We are looking for someone who can confidently navigate the procedural differences between ISS and NHS cultures, build strong working relationships onsite. You will be resilient, adaptable, personable and able to make sound decisions in a fast-paced environment. As a visible and trusted presence onsite four days a week, you will support operational leads with day-to-day HR matters and ensure best practice people management aligned with employment law and organisational policies. Key Responsibilities Provide hands-on HR support to managers and staff onsite, acting as the first point of contact for employee issues. Manage a varied ER caseload including sickness absence, informal grievances and early-stage performance matters. Guide managers in line with policies, procedures and employment law, escalating for additional advice when needed. Maintain strong communication with the Key Account Director and the Healthcare People & Culture team. Support delivery of business and Central People & Culture strategy objectives through effective monitoring and HR input. Ensure compliance with ISS policies and NHS client policies, navigating both confidently. Promote equal opportunity, cultural diversity and an inclusive working environment. Identify and share new approaches to health, wellbeing and employee engagement. Help raise awareness of corporate social responsibility and charity initiatives to support a positive culture. Professional and Personal Competencies/Qualifications Strong HR and ER experience with confidence managing a high volume of varied cases. Proven ability to navigate multiple policies, ideally within complex environments such as client-based or public sector settings. Personable, approachable and able to communicate effectively with staff and senior stakeholders. Confident, self-assured decision maker with the ability to remain resilient and adaptable. Able to prioritise workload effectively in a fast-paced, high-volume environment. Comfortable being onsite 4 days per week and building strong relationships with managers and teams. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .