Job Title – Customer Services Manager
Location – Glasgow City Centre
Hours of work – 40 hrs per week, including weekends
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We are looking for an experienced Customer Service Manager to provide excellent customer service and to help promote this throughout all of our group brands. Improve customer service experience, create engaged patients and facilitate organic growth
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Proven working experience as a Customer Service Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Customer service orientation
Free or discounted group products/procedures
Discounted prescription and non-prescription eye care (including family)
Career progression
Workplace pension
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.