Job Title: Hostel Assistant Location: Belfast Hours: Full-Time, 37 hours per week, 9am-5pm Hourly Rate: £13.69 Duration: Ongoing temporary contract Additional Requirements: Driving licence Access to car Work on call, on a rota basis About the Role Apple Recruitment are recruiting on behalf of our client for a Hostel Assistant. This role involves assisting vulnerable applicants, supporting referrals, carrying out occupancy checks, cleaning duties, viewings, sign-ups, delivering warnings, liaising with housing advisors, and other duties as required. Key Responsibilities To provide a wide range of administrative support and act as the initial point of contact for customer queries, via multiple communication methods. To assist in the provision of hostel accommodation and provide excellent customer service To perform assigned duties and tasks, either as part of a team or individually as required, including the prioritization of own workload when necessary. To deal with incoming communications and queries from customers and stakeholders via email, post, telephone, web reports, face to face. To undertake a range of administrative duties including, but not limited to customer / stakeholder contact, data input, record keeping and reporting. To record information from customers and external stakeholders, updating Housing Executive records and systems as appropriate, and distributing information to other colleagues as necessary. To use a range of computer packages and systems to record, manage and retrieve information, e.g. Microsoft Word, Excel and Outlook as well as other bespoke systems. Work on site, complete occupancy visits with in Mid and East Antrim. Work with external stakeholders dealing with complaints, repairs, support referrals. Complete inspections of properties, report back to Team leader. Work with Landlord to deal with queries, repair issues and complaints. Provide on call assistance after (rota basis) Essential Criteria Hold a BTEC National Certificate or equivalent plus at least one year of relevant customer service or general administrative experience. OR Have five GCSEs or equivalent qualification, plus at least two years of relevant customer service or general administrative experience. OR Three years of experience in a customer advisor role Your CV should show: Relevant customer service via telephone or face to face. Experience with customers under difficult circumstances / situations Customer focus and empathy. Other: Possess a full and current UK driving licence and have access to a form of transport that enables them to meet the requirements of the post in full. Benefits 23 days annual leave 12 public holidays. Flexible break times. Supportive working environment. Equipment Provided: Telephone • Laptop • Screen • Mouse • Keyboard How to Apply: If you wish to apply or would like more information, please send your CV to Julie using the link. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details. Only applicants meeting the essential criteria will be considered. Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.