Job Description
German-Speaking Customer Care Team Manager
Location: Cambridgeshire / Hybrid (1 day in the office, 4 days at home a week)
Contract: Permanent
Salary: £34,600
Rotational shift:
• Week 1: Mon–Fri, 09:45–18:00
• Week 2: Mon, Tue, Wed, Fri, Sat, 11:45–20:00
This is for the team leader who wants more than a headset and a script.
You’re not here to micromanage. You’re here to lead—to lift the energy in a room, to turn good people into great performers, and to make the customer experience something worth talking about.
We’re hiring a German-speaking Team Leader to support a high-performing Customer Care team at the heart of a global wellness brand. If you’ve worked in contact centre settings before, you’ll know the rhythm. But this time, you’ll have the freedom to shape how the team operates—not just follow the script.
You’ll be joining a business with over 30 years of heritage, backed by a strong leadership team and a deep commitment to holistic wellbeing. This isn’t customer service by the numbers. It’s about clarity, connection, and being part of something people believe in.
What you’ll be doing
1. Coaching and developing a t...