Customer Success & Sales Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am–3pm (Part-Time) or 9am–5pm (Full-Time) Contract: Temp to Perm Role Overview: We’re seeking a proactive and people-focused Customer Success & Sales Manager to lead service excellence and support account growth. You'll be the key contact for customer communications, returns, logistics, and supporting reseller sales—ensuring a seamless customer experience from order to delivery. Main Responsibilities: * To create, develop, implement and own a robust return and warranty procedure. * To be responsible for all customer communications from point of order to delivery. * To ensure that customers are completely satisfied with our service every single time. * To build relationships with key partners and customers continually improving their experience. * To arrange logistics where necessary to support all areas of the business. ITAD/Ex lease: * To support key partners through the ITAD process. * Liaising with their clients and booking collections using the appropriate carrier. * Checking collection paperwork and site scan logs, notifying the relevant contacts of any discrepancies. * Confirming receipt of consignments into the building using the new ERP system. * Monitoring of SLAs Account Management/Reseller Sales: * Ensure customer complaints are resolved quickly and work with the team to ensure issues are not repeated. * To support the sales team and assist with quotes and product enquires. * To identify new reseller prospects. * To support the team with marketing and promotional material. Accounts: * To support the Finance Director. * To invoice all customer orders on Quickbooks. * Provide statements and cover Purchase Ledger. Company Development: * Work with ISO and create process documents. * Work with the senior team to ensure the transition to our new site is seamless. * Help progress our new system and create process documents. * Take the company vision and create ideas to help us succeed. * Help build the Re-com culture. Perks: * 22 Days Holiday * Free On-Site Parking