Admin Officer - Telephony Belfast, County Antrim £11.99 - £12.36 per hour Posted April 4, 2024 We are currently recruiting for AO's based in Belfast city centre. We have a various amount of start dates available and this information will be made available. Job Spec will be sent upon receipt of application and confirmation of results Start date: Various start dates Duration: 51 weeks with possible extension Hours of work: Full time 37 hours The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday. Rate of pay: £11.99 Inbound Calls: Handle incoming calls from clients and customers, addressing inquiries, providing information, and resolving issues in a professional and courteous manner. Outbound Calls: Make outbound calls as necessary. Maintain a positive and engaging communication style. Customer Service: Ensure high-quality customer service by actively listening to customer needs, offering solutions, and demonstrating empathy. Problem Resolution: Identify and resolve customer concerns or complaints promptly, escalating issues when necessary, and providing follow-up as required. Documentation: Accurately record details of each call, ensuring comprehensive and organized documentation of customer interactions. Collaboration: Collaborate with other departments to obtain information or facilitate issue resolution, ensuring a seamless customer experience. Essential Criteria: 5 GCSE's A-C to include Maths and English (You must be able to provide proof) Please note that successful applicants will be required to complete an AccessNI check To apply please send your CV via the link or email RecCoBelfast