About the Company
Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees across 9 key countries. Our product offering proudly represents a culturally diverse selection of burgers through US‑style Burger King, Belgian‑rooted Quick, French‑style O'Tacos, vibrant burger brand G La Dalle, Dunkin', and Chopstix, one of the most recognized Asian QSR brands in the UK.
Date: 25 Feb 2026
Location: London, GB
About the Position
Quality Manager – Field‑Based (Supporting Stores Across the UK)
We’re looking for a passionate, people‑focused Quality Manager to support our Head of Food and play a pivotal role in protecting food quality, technical compliance, and brand integrity. This field‑based role involves spending most of your week in stores, coaching teams, reviewing standards, and ensuring our ingredients, processes, and product quality remain safe, legal, and consistently excellent.
What You’ll Do
Quality & Food Safety
* Ensure compliance with all legal, technical, and food safety standards across stores, ingredients, suppliers, and platforms.
* Conduct regular audits of stores, products, and processes, reporting risks and driving corrective actions.
* Monitor supplier compliance and certification, ensuring ingredients meet specifications.
Brand & Culture
* Act as a brand ambassador, reinforcing Chopstix’s food culture and helping teams understand the “why” behind high standards.
* Drive improvements in quality consistency and reduce food‑related complaints through coaching and influence.
Technical Leadership
* Analyse trends, escalate concerns, and help shape best practice across the business.
* Support ingredient checks, menu inclusion quality standards, and technical documentation accuracy.
People & Collaboration
* Work closely with Operations, Food, and Risk teams to improve food culture, allergen awareness, and team capability.
* Coach store teams to uplift knowledge, confidence, and ownership of food safety.
What do you bring
* Experience in food manufacturing or restaurant/QSR industries.
* Strong understanding of quality assurance and technical standards (BRCGS Food Safety knowledge ideal).
* Food Safety Level 3 (desired).
* Excellent communication, influencing, and coaching skills.
* Strong attention to detail, organisation, and the ability to prioritise effectively.
* A proactive mindset with a passion for improving food culture and standards.
The Impact You Will Make
* More consistent product quality across all stores.
* Stronger food culture and safety awareness.
* Higher operational engagement and confidence.
* Improved brand integrity and reduced quality complaints.
Our Values (Bring These With You)
* Lead the Way – you show initiative and champion high standards.
* Take Pride – you care deeply about food quality and safety.
* All In Together – you collaborate, coach, and support teams.
* Quick to Shift – you act fast, adapt easily, and solve problems.
Why join us on your journey?
* Contribute to our mission of becoming the market leader in the QSR sector.
* Plenty of career growth opportunities across our international headquarters.
* Learning and development is central to our culture.
* Fun initiatives focused on giving back to the community.
* Flexible and hybrid work model with a modern office environment.
* Environmental sustainability at the centre of our operations.
* Commitment to diversity, equity, and inclusion.
You Also Get These Benefits
* Salary range – £50k–£55k pa.
* Car allowance – £5k.
* Expense card, employee discounts, private medical, life assurance, critical illness cover.
* Free mortgage advice, 28 days annual leave & flexible working.
* Travel perks for business travel & accommodation.
* Exclusive discounts, savings, wellbeing support, and cycle‑to‑work scheme.
* Career progression, degree & diploma programmes.
* Tiered linked additional benefits platform.
All applicants will receive consideration for the job with no regard to race, colour, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
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