Role Summary
The Technical Training Developer is responsible for designing, developing, and maintaining the content for Sophos’ partner and customer technical training courses You will also be responsible for supporting the global enablement needs of Sophos, including the Sales Engineer community, through designing and delivering content.
As part of this role, you will provide support to Technical Training Developers working alongside you.
This is not a training delivery role, however, you may be requirement to contribute to webinars and in-person training sessions as part of developing courses and communicating changes.
What You Will Do:
1. Design, develop and maintain exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
2. Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
3. Scope projects and estimate time required accurately
4. Consistently meet deadlines and communicate promptly with the team when obstacles arise
5. Work with subject matter experts, including sales engineers, professional services, engineering, product management, and support, to utilize existing skills and resources, and to ensure training aligns to business requirements
6. Work with closely with regional subject matter experts to review and validate technical training content
7. Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
8. Develop programs and materials to support identified technical enablement requirements
9. Contribute to the development and implementation of new learning models and content design templates
10. Develop your skills to become a subject matter expert on the products you create training for
11. Provide support to Technical Training Developers working alongside you; helping them to define their course plans and deliver projects required by the business
12. Work with the rest of the team to handle incoming queries and troubleshoot issues as required to support the delivery of our technical training courses
13. Support students completing training through self-paced eLearning
14. Deliver webinars and in-person training sessions where required as part of this role
What You Will Bring:
15. Must have previous experience in designing and developing materials and writing assessments for technical training
16. At least 2 years domain expertise in enterprise IT security
17. Experienced in creating technical training content using MS PowerPoint and MS Word
18. Experienced in building complex virtual environments
19. Experienced in working across multiple geographic regions
20. Excellent oral presentation, written communication skills
21. Demonstrated ability to communicate effectively and build productive working relationships
22. Ability to execute on several parallel tasks and prioritize appropriately
23. Ability to install and manage small heterogeneous networks
24. Ability to adapt to new technologies and learn quickly
25. Occasional travel may be required
Desirable:
26. Knowledge and/or experience using Sophos’ next-gen products
27. Experience using Articulate Storyline and Rise or similar authoring tool
28. Ideally has previous working experience with a competitive vendor in the security and/or networking environment
29. Experience of delivering training, both in-person and remotely
30. Experience of certification delivery, as part of an education program
#B1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing