Customer Service Manager
£40,000
Permanent
Nottingham
Full-time – Office Based (Monday to Friday, 9:00am–17:00pm)
Harper Recruitment Group is working in partnership with a successful distribution business based in Nottingham. An exciting opportunity has arisen for an experienced Customer Service Manager to lead a small team and oversee all customer service activity, including managing queries, complaints, order tracking and producing bespoke quotations. This role is ideal for someone who thrives in a fast-paced, hands-on environment and is confident working closely with warehouse and operational teams.
Key responsibilities:
* Managing a team of 2–3 Customer Service Advisors
* Overseeing day-to-day customer service operations
* Handling escalated customer queries, complaints and service issues
* Managing order tracking, delivery updates and customer communication
* Producing bespoke quotes and supporting customers with tailored requirements
* Ensuring SLAs, quality standards and response times are consistently met
* Identifying process improvements to enhance customer experience
* Supporting cross-department communication with sales, warehouse and operations
* Maintaining accurate customer records and documentation
* Coaching, developing and motivating the team to achieve performance targets
What we’re looking for:
* Experience in a Customer Service Manager or Senior Customer Service role
* Experience managing a small team within a commercial environment
* Strong background in handling customer queries, complaints and order management
* Ability to produce bespoke quotes and manage tailored customer requirements
* Experience within a distribution, logistics or product-based business is highly beneficial due to the hands-on nature of the role and close communication with warehouse operations
* Excellent communication skills with a calm, solutions-focused approach
* Strong organisational skills and the ability to prioritise in a fast-paced environment
* Confident using CRM systems and Microsoft Office
* A proactive leader who can motivate and develop a team
* Demonstrated longevity in previous roles, showing commitment and stability
What’s on offer:
* Free on-site parking
* Company pension scheme
* Staff discount on products
* Training and development support
* Opportunity to progress within a growing business
* Standard company benefits package
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FAQs
What happens after I apply?
A member of our experienced recruitment team will carefully review your application. If you’re shortlisted, we’ll be in touch to discuss your background, what you’re looking for and whether the role is the right fit. We’ll guide you through the whole process, from application to placement.
Will my application be kept confidential?
Yes. Your details are only shared with the employer once we’ve spoken with you and you’ve agreed to move forward.
Will someone help me prepare for interviews?
Yes. Your consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.
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Meet your Recruitment Consultant, Luke
Finance and Contact Centre specialist who loves helping candidates and clients at every stage of the recruitment journey, bringing knowledge, support and a friendly approach.
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About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.