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* Assist the line manager to implement policies, procedures and systems to:
* Establish and accurately maintain records, filing systems and computer records
* Obtain and provide information as required in various formats
* Maintain security and confidentiality in the handling of information.
* Ensure all correspondence, letters, emails and telephone calls are dealt with promptly and appropriately
* Implement necessary procedures to ensure that excellent customer service is provided for both internal and external customers.
* Plan and support meetings effectively and efficiently.
* Research, analyse and report information as required.
* Provide support, assistance, information and coaching to colleagues as required.
* Actively support the health and safety arrangements and procedures to avoid or minimise the risks to health and safety of all those associated with the role.
* Support the Equal Opportunity policy and procedures and be sensitive to other people’s abilities, backgrounds, values, customs and beliefs.
* Keep up to date with competencies required by the role, undertake learning & development activities identified and keep abreast of knowledge relevant to CITB NI’s activities.
Either
* At least 5 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years
Or
* At least 2 years relevant* work experience gained within the last 5 years
*Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents.
Plus
* Capable of using a range of computer systems including Microsoft word (including mailmerge and general communication), excel (including workbooks, charts, formula) and outlook
* Effective communicator with ability to forge effective working relationships.
* Effective in managing time and prioritising workload
Personal Commitments:
* Have Access to a mode of transport in order to meet the requirements of the post.
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